Forrester on Digital Experience Delivery platforms

Forrester published a report on products supporting the digital customer experience life cycle. The picture below shows how Oracle defines this process:

 

Currently no product supports the entire cycle. Products partially supporting the cycle come from the Web Content Management and E-commerce market segments. Even if vendors have products supporting the entire cycle, the integration is not seamless.

Hybris and Adobe are seen as  strategic leaders. They are also partners.
Adobe, Hybris, SDL and Sitecore have the strongest offerings.
Oracle has the largest installed base but comes out remarkably weak in the evaluation, probably because it did not participate in this evaluation.

Hybris 5.2 released

Highlights

• Data Hub
• Punchout service 
• Expose Hybris catalog to integrate a storefront in third party procurement systems
• orders are integrated in procurement system
• Ariba procurement integration (used by > 1.5 million companies)
• Subscription enhancements
• Entitlement & Metering Management UI
• ...
• Revamped backoffice
• cockpits are perspectives in a uniform backoffice
• will replace the management console in the future
• B2B commerce accelerator enahcemed
• configurable and personalisable checkout flows
• ...
•  OCC (Omni Commecrce Connect) Webservices V2 preview
• trusted devices can manage users, carts, checkouts
• stateless calls
• Percona DB cluster support

Ingenico buys GlobalCollect

French payment terminal maker Ingenico has entered exclusive negotiations to buy Dutch online payment provider GlobalCollect for 820M€.
Last year Ingenico already acquired Belgian online payment provider Ogone for 360 M€.