22 October 2012

Amazon: The e-book library

Amazon advertizes itself as a book shop. That's correct for hard copies.
For e-books it's different: you can only borrow them.
Amazon is an e-book library.
And they can take back your books as they see fit.
Without warning, without explanation, without an independent judge.
Here's the story about a customer who had her kindle e-reader books removed,
because Amazon linked her account to another account that was closed for abuse of policy.
The customer asked:

  1. How my account is linked to the blocked account
  2. The name/id of the related blocked account
  3. What policy that was violated
She never got an answer.